We accept returns within 14 days of the original delivery date. After 14 days from the original delivery date has passed we will not be able to accept a return on your order.

Returned items must be in NEW condition. We cannot accept used items. All returns must be free of pet hair and odor. If you send an item back in poor condition, it will be returned to you.

If you would like to return some or all of your order, please refer to our full return policy below and email us at hello@ormissoap.com with your full name, order number, and a request for an authorized return form.

EXCHANGES

We are accepting returns, but are not currently accepting exchanges.

If you need a different flavour we recommend ordering that product while it is still available online and then returning the original unused item(s) that you would like to be credited for.

If you would like to return some or all of your order, please email us at hallo@ormissoap.com with your full name, order number, and return request.

Before contacting us, please read our full return policy below:

• You will be responsible for the return shipping cost for the item(s) you decide to send back. We cannot supply prepaid return labels.
• We will not refund any shipping costs, including the original shipping costs.
• Returns must occur within the 14 day return window.
• Returned items must be in NEW condition (unused and free of odor or pet hair.) We will not accept your return if it does not meet the above requirements.
• All sales are considered final for gift cards. Returns will not be permitted for any of the above items.
• All refunds will be processed using the original method of payment.
• Your return will be processed within 1-2 weeks of arriving at wit Ormis Soap/ Please note: During or following the busy holiday season processing times may be extended.
• Once we submit a refund the banks have to do their part which can take a few days. Bank processing takes an average of 3-5 business days for the credit to post to your account.

Once you've been in contact with our support team and have your return form ready please send the item(s) to:

FAO: Ormis Soap
Adara Tattoo Collective
52 Clarence Street
York
YO31 7EW

IMPORTANT: Please retain tracking information for your shipment and keep the tracking number until you've received your refund!

If you believe your item is damaged, please email hello@ormissoap.com within 5 days of delivery.

You should include your order number, a brief description of the issue, and a picture of the damaged item so that we can investigate.

If more than 15 business days have passed since we’ve approved your return, please contact us.